Inquiry is not confirmation
A website form, WhatsApp message, email, or verbal discussion is an inquiry only. A booking is confirmed only when we issue written confirmation identifying the service, date, travelers, price, currency, inclusions, and any agreed payment requirements.
Payment terms
After you accept an itinerary and quotation, we provide a written confirmation and a digital invoice or payment request identifying the business, service, amount, currency, due date, accepted payment method, and applicable cancellation terms. Any third-party payment provider will be identified before payment is requested. The website does not collect or store payment-card details. Never send card details through the public form, email, or WhatsApp.
Customer-requested changes
Requests to change a date, group size, pickup point, or itinerary are subject to availability. We will disclose any supplier restriction or price difference before confirming the change.
Cancellation by the customer
The applicable cancellation schedule, if any, must be supplied and accepted in writing for the specific booking. No universal free-cancellation deadline or refund percentage is promised on this website. Contact us as soon as possible because supplier charges may increase closer to the service date.
Third-party reservations
Special-entry tickets, hotels, transport, attractions, and other third-party reservations may be non-refundable or subject to supplier rules. Any known material restriction will be disclosed before the relevant reservation is confirmed where reasonably possible.
Operational disruption and force majeure
Weather, official closures, transport disruption, safety concerns, religious observances, public events, and other events outside reasonable control may require rescheduling, a substitute service, or an alternative itinerary. The available remedy depends on recovered supplier funds, applicable law, and the circumstances of the confirmed booking.
Refunds
Refund eligibility, deductions, timing, and the request process are described in our Refund Policy. The booking-specific terms accepted before payment remain controlling where they disclose stricter hotel, ticket, transport, or other supplier conditions.
How to request a change or cancellation
Send the request in writing with the traveler name, service date, and confirmation reference. Questions may be sent to [email protected], by phone at +212 6 80 55 87 74, or by WhatsApp at +212 6 80 55 87 74. A request is effective when received and acknowledged, subject to the confirmed booking terms.